Returns
If you need to return an item to us then please do so within 30 days of receipt of your order. The item must be returned in new, sealed and unused condition, in the original box and with all paperwork to insure full credit. “New and unused” means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, or the box. We cannot accept a return of any item with any indication that it has been used. If you received any free gifts or promotional items with your order then these must also be returned for the item to be eligible for a refund.
Faulty items – if an item that you have purchased from us had developed a fault then please contact us. We will need your order number to be able to assist you.
Returning an item(s)
Customers in the UK can return item(s) FREE of charge using Royal Mail’s Tracked Returns portal.
You will need your order number to complete the returns process.
Refund policy
All items properly returned under the conditions above are eligible for a full refund. If you choose a refund, the full purchase price (delivery included) will be credited when Shave Lounge has received and processed your return. This will typically be 1-2 business days after the item was delivered back to us.
If you choose a refund, we will email you when the credit has been submitted to your credit/debit card or PayPal account. Credit/debit card companies vary in the time it takes for a “credit” to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement. PayPal refunds typically take 1 working day to appear in your PayPal account.
International returns
Please return your item(s) to the address below. We strongly recommend that you return any items to us using a ‘Signed For’ or ‘Tracked’ method of postage as we cannot be held responsible for anything that goes missing.
Shave Lounge Returns, Unit G008, Armadillo, Northgate, Whitelund Ind. Est., Morecambe, Lancs., LA3 3PA, United Kingdom.
Return shipping charges must be covered by the customer.
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